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FAQ

How should I proceed to return an order or change size?

Making a return is very simple, just fill in the Returns form within 15 days from purchase, the product must be unused and in the same condition in which you received it, ideally in its original packaging.

We will contact you with the instructions to send the product back to us. After the product has been verified, it will be exchanged or you’ll be refunded for the cost of the product.

Read more about our Returns Policy

What's your Returns Policy?

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Read more about our Returns Policy

What should I do if my order hasn't been delivered yet?

Shipping timing is about 3 working days for EU customers and about 7 for US and rest of the world.

If you have not received your order within 7 working days, contact us by email at [email protected] specifying the number ID of your order.
We will reply with full details on the status of your order.

Will Sway® ship my order internationally?

Yes, we ship Worldwide.
The timing is about 3 working days for Europe and about 7 days for US and rest of the world.
Shipping is free if you place an order over €259.

How can I know my right product size?

To find out your exact size and securely purchase the right product for you consult our Size Charts.

I'd like to become a Sway® dealer, how can I do?

To apply as a Sway® brand dealer, please contact us at [email protected] with an introduction of your business, pictures of the shop and probable purchase quantity.
You will be contacted as soon as possible by our staff, in case of acceptance of the partnership we’ll send you all the details to make orders for retail.

Which payment methods are accepted?

For online purchase we accept payments by Credit / Debit Card, ApplePay and PayPal.